Refund policy

Thank you for choosing By Monet Crochet We take great pride in providing custom handmade products, professional hair services, and high-quality hair extensions to meet your unique needs. Please review our policy below before making a purchase or booking an appointment.

**1. All Sales Are Final**  
Due to the personalized nature of our products and services, **all sales are final**. This includes custom handmade products, hair services, and hair extensions. Once your order has been processed or your service has been provided, no refunds, exchanges, or cancellations will be accepted.

**2. Custom Handmade Products**  
Each item is created specifically for you with care and attention. Since these products are tailored to your specifications, we are unable to offer returns or exchanges once the item is completed and delivered.

**3. Hair Services**  
Appointments for hair services are scheduled and confirmed in advance. Once services have been provided, they are considered complete, and no refunds will be issued. If you fail to show up for your appointment without prior notice, the full service fee will still apply.

**4. Hair Extensions & Hair Care Products**  
All sales for hair extensions and hair care products are final. Once you purchase a service package that includes hair extensions, the sale is considered complete. **Even if your products are not immediately delivered, you are not entitled to a refund**. Hair services, including the installation of extensions, are completed at the time of the appointment, and once the service is rendered, the sale is final.

The products we mail to you are custom-made specifically for your needs, and because of this, **delays may occur**. Ingredients, supplies, or custom formulations may sometimes be temporarily unavailable, and we may encounter delays in the production process. While we make every effort to ensure timely delivery, these factors are out of our control, and we cannot offer refunds based on delays.

We are committed to your satisfaction and will address any quality issues with your products, but please note that any concerns must be raised within **48 hours** of receiving your items. After this time, all sales are final, and no refunds, exchanges, or credits will be issued.

**5. No Refunds for Canceled or Missed Appointments**  
If you miss an appointment or fail to provide adequate notice for cancellation, the full service charge will apply. We kindly ask that you notify us in advance if you are unable to attend your scheduled appointment.

**6. Quality Assurance**  
We take great pride in our craftsmanship and the quality of the services we provide. If you believe that there is an issue with your purchase, please contact us within 48 hours of receiving the product or service. We will gladly assist you in resolving any concerns related to defects or errors in the work, but after this period, our final sale policy applies.

We appreciate your understanding and thank you for your continued support. By making a purchase or booking a service with us, you agree to the terms of this policy.