Shipping policy

**Order Processing Time**  

All of our products are **made-to-order** to ensure the best quality and customization for your unique hair care needs. Once your order is processed, tracking information will be sent to you when your custom products are mixed and ready to ship.

**Domestic Shipping (USA 🇺🇸)**  
All USA orders are processed and shipped within **1-5 business days**. Please note that this timeframe refers to the processing and shipping of your order; delivery times depend on your shipping method and location. Once shipped, you will receive a tracking number to follow your order’s journey.

**Pre-Order Items**  
Certain products are available for **pre-order**. Pre-order items are not immediately in stock and may take **1 to 3 months** for delivery, depending on production schedules, ingredient availability, and demand. Please be aware that while we work to fulfill these orders as quickly as possible, some delays may occur. Once your pre-order item is ready for shipment, you will receive updated tracking information.

**International Shipping 🌏**  
We offer **international shipping** to many locations around the world. Please note that **international shipping fees** are the responsibility of the customer. While we cover the cost of **fast shipping** from our facility, **any customs duties, taxes, or additional charges** levied by your country are not covered by us. We recommend checking with your local customs office for more details regarding potential fees.

**Shipping Delays**  
We do our best to ensure prompt shipping, but **delays may occur** due to factors such as availability of ingredients or demand for products. We ask for your patience and understanding, especially during peak seasons or if unforeseen circumstances arise that may impact shipping times.

**Third-Party Payment Plans**  
If you’re using a third-party payment plan like **Afterpay**, **Affirm**, **Zip Pay**, or **Klarna**, please note that **payment schedules will begin as usual** even for pre-order items. However, shipping for **pre-order products** may take **1-3 months**. By making a purchase with these payment plans, you acknowledge and accept the potential delay in shipping. Your products will be shipped as soon as they are ready, and we’ll send you a tracking number when they ship.

**Customer Satisfaction**  
Our goal is to provide you with the best custom hair care products possible. We are committed to your satisfaction and will do our best to ensure your experience with us is seamless. If you have any concerns or questions about your order or shipping status, please feel free to reach out to us at **shopmonetcrochet@gmail.com**.

Thank you for choosing ByMonetCrochet for your healthy hair journey!